Veterinary Medical Center Europe
PET REGISTRATION FORM
SECTION 1: (YELLOW FIELDS MUST BE COMPLETELY FILLED OUT)
Sponsor’s Name (Last, First): APO Address
APO, AE
Home Phone: Work Phone (DSN and/or CIV): Cell Phone:
Email Address (Personal):
Email Address (Full Work: xxx.x.xxx.mil@mail.mil):
Spouse’s Name:
Sponsor’s Employer (Unit):
Sponsor’s Employer (Phone):
Sponsor’s Employer (Supervisor/1SG):
Branch:
Status:
Rank:
Housing:
Last Duty Station:
SECTION 2: Pet Information
PATIENT #1
Name:
Species:
Mixed:
Color(s):
Sex:
Date of Birth (MM/DD/YYYY)
Microchip Number:
Approx
PATIENT #2
Name:
Species:
Breed:
Mixed:
Color(s):
Sex:
Date of Birth (MM/DD/YYYY)
Microchip Number:
Approx
Signature:
The above information is true to the best of my knowledge. I understand that I am financially responsible for any balance incurred for services
rendered. In the event that I have an outstanding balance I understand that Kaiserslautern Veterinary Treatment Facility may contact the command.
Signature Date
Revision 20220406
Digitally sign registration form and policy letter with CAC card and then email it to:
usarmy.landstuhl.medcom-ph-e.mbx.vmce@health.mil
NO
DEPARTMENT OF THE ARMY
PUBLIC HEALTH ACTIVITY RHEINLAND-PFALZ
UNIT 20256
APO AE 09067-0256
MCEU-PHC 14 Jun 2023
MEMORANDUM FOR Veterinary Medical Center Europe Clients
SUBJECT: Veterinary Medical Center Europe (VMCE) Client Policy Letter
1. VETERINARY MEDICAL CENTER EUROPE ACCESS:
a.
Only persons eligible for military veterinary services according to AE Regulation
600-700 will be allowed to register at VMCE. Eligibility is dependent on with individual
medical support (ILS) and a good standing record of client behavior. Proof of ILS status
on valid U.S. Armed Forces Identification Card will be verified during registration.
Beneficiaries must be enrolled in Defense Enrollment and Eligibility Reporting System
(DEERS). Reservists must be on active duty orders for more than 30 days.
b.
In accordance with AR 40-905 Chapter 3-4 paragraph I, veterinary services will
not be provided in support of commercial operations that breed or raise animals for sale
or profit.
2.
REGISTRATION AND RECORDS:
a.
All animals must be registered in Remote Online Veterinary Record (ROVR), our
electronic medical record system, and maintain a valid rabies vaccination. All records
are maintained electronically, owners may request a printed copy of their pet’s record.
b.
Pet owners are responsible for ensuring that their pet’s vaccinations and medical
status remain current.
c.
Transfer of ownership: A transfer of ownership letter is required for VMCE to
transfer ownership of a pet in ROVR and deliver care to the new pet owner. This letter
must include the name of both the previous and new owner(s) and be signed by the
previous owner. Until a transferred pet is registered under the new owner’s name, the
previous owner remains legally and financially responsible for the pet.
d.
Owners are responsible for transferring their pet’s medical records during a
Permanent Change of Duty Station, End of Time in Service, or change of ownership.
Owners are encouraged to utilize the milPetED app to aid finding their next veterinary
treatment facility.
e.
If a pet is not seen for an appointment for three consecutive years, the pet’s
record will be placed in an inactive status. After five years of inactivity, the record may
be purged.
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MCEU-PHC
SUBJECT: Veterinary Medical Center Europe (VMCE) Client Policy Letter
f.
Pet abandonment is a crime in Germany and a violation of the UCMJ article 134
(Animal abuse). Stray animals apprehended by the U.S. law enforcement or the
German Polizei will be surrendered to the local animal shelter (Tierheim) for adoption.
3.
APPOINTMENTS:
a.
Due to multiple mission priorities, VMCE provides medical care for privately-
owned animals on a space-available basis and may not have availability on a short
notice or emergency basis.
b.
Pets are seen by appointment only. Please arrive at least 10 minutes prior to your
scheduled appointment time to allow time for check-in.
c.
Payment is due at time of service. In the event of an outstanding balance, your
command may be notified. We accept only credit card payment. The DOD requires we
charge a $2.00 user fee on every transaction, including retail purchases.
d.
Rabies vaccination status must be current for a pet to receive sick call or surgery
appointments. If no proof of rabies vaccination is on file, the pet will be vaccinated for
rabies at time of services for the associated fee.
4.
FACILITY ETIQUETTE:
a.
Any animal interaction can potentially be dangerous. While children are welcome,
parents/guardians are responsible for their safety and wellbeing at all times. Children in
the clinic must be supervised at all times for their safety.
b.
Children and/or pets will not be left unsupervised in the parking lot, vehicles or
the waiting room. All pets must arrive on a leash or in a carrier.
c.
Any client who uses profanity or abusive language or action towards any member
of VMCE staff will be asked to leave the facility immediately and will no longer be
authorized services.
5.
NO SHOW POLICY:
a.
Failure to show for an appointment, unless cancelled at least 24 hours in
advance, will result in a “No Show”. We understand that last-minute circumstances
arise; if you call less than 24 hours in advance we will make exceptions to this policy on
a case-by-case basis.
b.
All appointments arriving on time will be given priority. If you are running late,
please call ahead to let us know, in which case we will make every effort to
accommodate you. If you arrive more than 10 minutes late, you may be asked to re-
schedule your appointment.
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MCEU-PHC
SUBJECT: Veterinary Medical Center Europe (VMCE) Client Policy Letter
c.
All appointments that are considered to be a “No Show” will be notated in the
patient’s record. The repercussions are as listed below:
(1)
The first missed appointment will be notated in the patient’s record without
any repercussions.
(2)
The second missed appointment will be notated in the patient’s record and
service privileges will be suspended for 30 days.
(3)
The third missed appointment will be notated in the patient’s record and
service privileges will be suspended for six months. If the pattern of missing
appointments continues service privileges may be revoked permanently.
6.
PRESCRIPTIONS / MEDICATIONS:
a.
In accordance with federal law and Army Regulation, prescription medications will
not be dispensed without a valid veterinarian-client-patient relationship. This requires
that the pet be seen at VMCE or another US Army Veterinary Clinic within the past 12
months. Prescriptions from other Army Veterinary Clinics can be filled at VMCE, as
long as there are refills remaining in ROVR. It is illegal for VMCE to fill a prescription
from off-post facilities. If there is an active client patient relationship with your pet, and it
is a chronic medication which your pet is under our care for at VMCE or another Army
Veterinary Clinic, we may be able to write a prescription for your pet, this is at the
approval of the attending veterinarian.
b.
Please call in all prescription refills at least one week before running out of a
medication to ensure availability. Refill requests require 72 hours to process and must
be picked up within 7 days once notified of fill.
c.
Heartworm preventive for animals over 6 months of age will only be dispensed
with written proof of a negative heartworm test performed within the preceding 12
months, unless waived by the attending veterinarian.
7.
EMERGENCY VETERINARY CARE:
a.
VMCE does not provide after-hours emergency care for privately-owned animals.
Therefore, we strongly recommend that you identify at least one off-base veterinarian
that provides emergency care and keep his or her contact information available for use
in an emergency.
b.
VMCE maintains a list of off-base veterinarians who speak English and provide
emergency care after hours; this will be provided to you upon request. This list is
provided for your reference, and does not imply DOD endorsement of any specific
veterinarian(s).
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MCEU-PHC
SUBJECT: Veterinary Medical Center Europe (VMCE) Client Policy Letter
8.
The point of contact for this policy is CPT Mayleena Holm at DSN 314-590-
1955, mayleena.s.holm.mil@health.mil.
//ORIGINAL SIGNED//
MAYLEENA S. HOLM
CPT, VC
Sections OIC, VMCE
I have read and understand the above information:
Sponsor’s Name:
Pet’s Name(s):
Signature: Date:
PHONE: DSN 590.1900 CIV 06371.9464.1900
MONDAY - FRIDAY: 0730-1600
CLOSED FEDERAL HOLIDAYS / LAST BUSINESS DAY OF MONTH
Pulaski Barracks, Building 2928 | phone DSN 314.590.1900 CIV 06371.9464.1900
WELCOME TO
VETERINARY MEDICAL
CENTER EUROPE
OUR MISSION:
Support the Kaiserslautern Military Community
(KMC) with veterinary care for government
owned and privately owned animals.
Veterinary Medical Center Europe offers
comprehensive wellness care, laboratory services,
routine surgery, radiology, and advanced surgeries
and sick calls when time permits.
We are an appointment based facility, so we do
not accept walk-ins due to the large client base we
serve. It is highly recommended to establish a
doctor/client relationship with a local off-base
veterinarian so your pets needs are met in a timely
manner. Our clinic is unable to provide
emergency care. For emergencies please refer to
the find-it-guide, local phone book or the listing of
off-post veterinarians that is maintained in this
packet.
Ticks ar
e common in Germany, especially between
the months of March and November; they can even
infest pets that spend very little time outside. We
recommend that dogs and outdoor cats be treated
monthly with a flea and tick preventative; please
ask staff for more details
Heartworm: Heartworm disease is present in
Germany, although at lower levels than in the
southeastern US. We recommend keeping your pet
on monthly heartworm prevention; this requires
proof of a negative heartworm test annually.
Pet Passports: If you are planning on travelling
Europe with your dog a European Union pet
passport is required. The EU Pet Passport is
designed to protect citizens from the threat of
rabies and certain other diseases. EU rules apply
to the movement of animals; pets entering England
require an additional tapeworm treatment that is
administered by a veterinarian not more than 5
days and not less than 24 hours prior to scheduled
arrival time.
PET REQUIREMENTS
Registrations: All pets in the Kaiserslautern
Military Community (KMC) must be registered at
our clinic. Registration consists of maintaining a
current medical record and a valid rabies certificate
(for cats and dogs). If vaccines are given to your
pet off-base, please bring proof of vaccination so
we can update our records.
Scheduled Appointments: It is recommended to
arrive 15 minutes early to your scheduled
appointment. All pets must be leashed or in a
carrier at time of appointment. While we do not
restrict children from attending scheduled
appointments we highly discourage this, as other
pets in facility could possibly pose a danger. If you
need to cancel or move the scheduled
appointment please do so at least 24 hours before
appointment so we can fill the open spot. Late or
missed appointments may result in a suspension
of services for the pet owner.
LIVING IN GERMANY
DID YOU KNOW?
• Pet abandonment is a crime in Germany.
• Upon arrival to Germany, register your pet’s
microchip online (tasso.net) in the event your
pet is lost. See reception for more details.
• If you believe there is a high probability of
getting an assignment to Hawaii, Korea,
Guam, Japan, or another exotic overseas
location, it is important to contact your
veterinary clinic as all of these locations
require special treatments/lab work that can
take up to six months to avoid pet quarantine.
Pet Control: All pets must be leashed or in pet carriers
outside of their domicile while in the KMC, including
inside the Veterinary Medical Center Europe. Pets
running loose may be picked up by Security Police (on
base) or the German Polizei (off base) and taken to
stray facilities. Violations against these rules may be
punished by fines up to 5,000 euro.
Pet Noise: Barking has to be kept at a minimum. During
quiet hours between 2200-0600 hours and 1300-1500
hours, dog owners must ensure neighbors are not
disturbed by barking, whining or howling. Outside these
hours, dog owners must ensure dog noises do not last
longer than 10 minutes in a row or exceed 30 minutes
cumulatively per day.
PCS stateside: Whether you are PCS’ing or taking your
pet to the states to travel make sure their rabies
vaccination is current. The rabies vaccine must be given
at least 30 days, but not more than 1 year prior to travel
unless a licensed 3 year vaccine was given. A
veterinarian must see your pet within 10 days of travel
to issue the health certificate.
Liability Insurance: With all pets, the owner is legally
responsible for anything the animal does. They are
subject to lawsuits if, for instance a dog runs a
motorcyclist off the road and he is disabled for life. A
personal liability policy arising out of ownership of a dog
costs about 70 euro a year in Germany. It is not
required, but may be a good idea to obtain this
insurance.
VETERINARY MEDICAL
CENTER EUROPE
UPDATED: JUNE 2022
INSERT TEXT OR LOGO HERE.
Pet Abandonment: Pet abandonment is
prohibited per military regulation KMCI 32-6003. If
you are unable to find a new home for an
unwanted pet, please contact our clinic to get more
information on options.
Pet Waste: Please be considerate of others and
clean up after your pet. Children playgrounds do
not allow dogs and while most German restaurants
accept trained dogs to come with their owners to
dinner, dogs are not allowed in grocery stores,
butcher shops and other shops where fresh food is
sold. Some Konditerei, or cafes, don’t allow them
either.
On Base Housing: Pets that live on base housing
must have their identification tag on at all times. In
addition only two pets are permitted in government
housing. Please refer to the KMC Housing
Regulation for further information.
Commercial Breeding: Breeding your pets for
commercial purposes is not endorsed by the
military and is prohibited in government housing
under AR 40-905 chapter 3 paragraph i., Army
veterinary clinics are prohibited from providing
medical care in support of breeding for profit.
Pulaski Barracks, Building 2928 | phone DSN
314.590-1900 CIV 06371.9464.1900
Host Nation Veterinarians (Tieraerzte) in the Kaiserslautern Community
(The information below is provided as a service to the community. A facilities listing does not indicate an endorsement or a recommendation.) For
additional veterinarians, please check the German yellow pages website: www.gelbeseiten.de!
All listed veterinarians speak English." Last Update: June 2019!
Clinic Information
Clinic Hours
Payment
Kleintierarztpraxis Dr. Barth
Jahnstr 80
67659 Kaiserslautern
Telephone #: 06301-5552
Appointment-based clinic
Mon-Fri:!
1000-1200 & 1600-1830!
Sat:!
1000-1200
Euro
Visa/MC
Accepts VAT forms
Dr Delorme/Goldberg
Inside Fressnapf XXL
Mainzer Str. 65
67657 Kaiserslautern
email: [email protected]
Homepage: www.delorme-goldberg.de
Telephone #: 0631-36194800
24 hour emergency #: 0171-9303179
Appointment-based clinic
Mon-Sat:
1000-1800
Euro or US dollars
EC-card
Visa/MC
American Express
Accepts VAT forms
Dr Haeberle
Friedenstr 68A
67657 Kaiserslautern
email: [email protected]
Homepage: www.tierarzt-haeberle.de
Telephone #: 0631-93177
24 hour emergency #: 0172-6819808
Appointment-based clinic
Mon-Fri: 1000-1200 & 1600-1900
Sat: 1000-1200
Euro
EC-card
Visa/MC
Accepts VAT forms
Tierarztpraxis Dr. Weisgerber
Pfaffenbergstr. 88
67663 Kaiserslautern
Homepage: www.tierarztpraxis-weisgerber.de
Telephone #: 0631-3112304
Appointment-based clinic
Mon-Fri: 0900-1200
Mon & Thurs: 1700-1900
Tues & Fri: 1600-1800
Euro
EC card
Accepts VAT forms
Dr Delorme/Goldberg
Daimlerstr. 7
66849 Landstuhl
email: [email protected]
Homepage: www.delorme-goldberg.de
Telephone #: 06371-914314
24 hour emergency #: 01719303179
Appointment-based clinic
Mon-Fri: 0800-1900 Sat:
0900-1300
Euro or US dollars
EC-card
Visa/MC
American Express
Accepts VAT forms
Dr. Katja Schroeder-Schunck
Fabrikstr. 51
66424 Homburg
Telephone #: 06841-4585
http://www.xn--kleintierpraxis-schrder-rlc.de/
Appointment-based clinic
Mon, Wed, Fri: 1500-1800
Tue, Thurs: 0900-1500
Euro
Visa/MC
Accepts VAT forms
Tierarztpraxis Dr. Schilling-Knapp
Kaiserstr. 60
66849 Landstuhl
email: [email protected]
Website: www.tierarzt-schilling-knapp.de
Telephone #: 06371-3300
Appointment-based clinic
Mon & Thurs:
1000-1200 & 1700-1900
Tues & Fri: 1000-1200 & 1600-1800
Sat: 1000-1200
Wed: CLOSED
Euro
EC card
Accepts VAT forms
Tierarzt Michelberger
Kindsbacherstr. 9
66877 Ramstein
email: info@tierarzt-michelberger.de
Homepage: www.tierarzt-michelberger.de
Telephone #: 06371-70040
Appointment-based clinic
Mon-Friday: 1000-1200 and 1600-1900
Sat: 1000-1200
Euro
EuroCard
Visa/MC
Accepts VAT forms
Tierarztpraxis Andres De Lima
Auf Der Pick 2b
66849 Landstuhl
Email: [email protected]
Telephone: 06371-918-8440
Emergency: 0176-7459-9935
Appointments and Walk-ins
Mon-Fri: 0800-1900
Sat: 0900-1300
Euro
Visa/MC
Cash
VAT Forms
Host Nation Veterinarians (Tieraerzte) in the Kaiserslautern Community
(The information below is provided as a service to the community. A facilities listing does not indicate an endorsement or a recommendation.) For
additional veterinarians, please check the German yellow pages website: www.gelbeseiten.de!
All listed veterinarians speak English." Last Update: June 2019
Don’t forget to
Register your pet’s microchip!
www.tasso.net/registration
Important: Please enter physical German address. Do not use APO address
Tasso is non-profit, so if you wish to donate go to this link: www.tasso.net/ihre-spende/online-spenden
Clinic Information
Clinic Hours
Payment
Dermatology Specialist
Tierdermatologie Dr. Wildermuth
Borsigstraße 7a
65205 Wiesbaden-Nordenstadt
Telephone: 06122-707-280
Email: [email protected]
Homepage: www.tierdermatologie-wildermuth.de/index.php
Appointment based clinic!
Mon-Fri: 0900-1300 & 1400-1800
Tieraerztlich Klinik Birkenfeld Veterinary Hospital
Am Schönenwald
55765 Birkenfeld - 39 miles from Kaiserslautern
email: [email protected]
Homepage: www.t-klinik.de
Telephone #: 06782-109090
24 hour emergency #: 01607114440
Appointment based clinic
Mon-Fri: 0900-1300 and 1500-1900
(Reception hours 0800-2000)
Sat: 1000-1300
Sun: 1400-1600
Euro/dollars
EuroCard
Visa/MC
Accepts VAT forms for bills
over 50€
Tieraerztliche Praxis Dr. Roesch
Dr. Siebenpfeiffer-str. 13
67454 Haßloch - 43 miles from Kaiserslautern
Email: [email protected]
Homepage: roesch-tieraerzte.de
Telephone #: 06324-989498
24 hour emergency # 0171-7918281
Appointment/walk-in clinic
Mon-Fri (Appt only) 0800-1000,
1500-1700
Mon-Fri (walk-in) 1000-1200,
1700-1900
Sat: 0800-1100
Sun: 1000-1100
Euro, EC card, Visa/MC
Accepts VAT forms
Tierklinik Hofheim
Katharina-Kemmler Str. 7
65719 Hofheim - 70 miles from Kaiserslautern
email:
Homepage: tierklinik-hofheim.de
Telephone #: 06192-290290 (automated answering machine
in German; stay on line and you will be connected with
reception)
24 hour emergency #: 06192-290290
Appointment-based clinic
Mon, Wed, & Thurs: 0800-2200
Tue, Fri, & Sat: 0800-1900
Euro, EuroCard, Visa/MC
Accepts VAT forms
Tierklinik Elversberg
Huttenstr. 20
D-66583 Elversberg
Telephone: 0682-117-9494
Email: [email protected]
Appointment/Walk-ins
Mon-Fri: 0800-2000
Sat & Sun: Emergencies
Euro, Visa/MC
Accept VAT forms